Hire Elite Call Center Talent with Confidence
Transform your call center recruitment with data-driven assessments that identify top performers before they reach the interview stage.
90%
Faster hiring process
13+
Essential skills tested
100%
Secure assessments
24/7
Global testing
Why Leading Call Centers Choose TestSkills
Comprehensive assessment platform designed specifically for call center recruitment
Evaluate What Matters
- • Assess customer service aptitude with real-world scenarios that mirror actual call center interactions
- • Test multitasking abilities through simulated high-pressure situations
- • Measure empathy and emotional intelligence with validated assessments
- • Evaluate technical proficiency with CRM and software simulations
Reduce Hiring Risks
- • Identify candidates with proven problem-solving abilities before they reach the interview stage
- • Screen for essential communication skills and language proficiency
- • Verify attention to detail and organizational capabilities
- • Ensure candidates can handle stress and maintain composure
Drive Better Results
- • Cut training costs by hiring agents who already possess core competencies
- • Reduce turnover by ensuring role-candidate fit from day one
- • Improve customer satisfaction with better-qualified agents
- • Scale your team efficiently with standardized assessments
Essential Call Center Skills Assessed
Comprehensive evaluation of all critical competencies
Customer Service Excellence
- ✓ Active Listening: Ability to fully understand and respond to customer needs
- ✓ Empathy: Genuine understanding and connection with customer concerns
- ✓ Problem Resolution: Swift and effective solution delivery
- ✓ Adaptability: Flexibility in handling various customer situations
Technical Capabilities
- ✓ CRM Proficiency: Expert navigation of customer management systems
- ✓ Multitasking: Managing multiple tools while maintaining conversation flow
- ✓ Data Entry: Quick and accurate information recording
- ✓ Software Adaptability: Quick learning of new tools and systems
Professional Attributes
- ✓ Communication: Clear and professional verbal and written skills
- ✓ Stress Management: Maintaining composure under pressure
- ✓ Time Management: Efficient handling of tasks and priorities
- ✓ Team Collaboration: Effective cooperation with colleagues
Four Simple Steps to Transform Your Call Center Hiring
Our streamlined process gets you from setup to hiring decisions in minutes
Create Assessment
Select from our validated test library or customize your own assessment. Mix and match tests to evaluate all essential call center skills.
Invite Candidates
Send automated invitations to candidates. They can complete assessments anytime, anywhere, on any device.
Monitor Progress
Track completion rates and verify test integrity with our advanced anti-cheating system and real-time monitoring.
Review Results
Access detailed reports and analytics to make data-driven hiring decisions. Compare candidates easily.
Ready to Transform Your Call Center Hiring?
Join leading companies using TestSkills to build high-performing teams
No commitment required • 30-minute demo